Why has my order not been shipped?
ALL products are built to order, and it is likely they will take some time to create - typical lead times are 2-3 weeks for carbon fiber and FRP products. Also be sure to check that the item you ordered was not a pre order product, which means it will be shipped when the pre order phase ends.
My product was damaged when it arrived - who do I talk to?
Great question - in the rare event that the product was damaged during shipping, we will do our best to sort out the issue and deal with each matter as such. Please send us an email at firstname.lastname@example.org and we will do our best to respond promptly.